Frequently Asked Questions
Everything you need to know about refreshing your living space.
What makes ALT Air Fresheners different from traditional sprays?
ALT focuses on eco-friendly, non-toxic formulations that eliminate odors at the molecular level rather than just masking them with heavy synthetic perfumes.
Are your products safe to use around pets and children?
Yes, our home fragrances are crafted with phthalate-free oils and natural ingredients, making them safe for use in households with both children and pets when used as directed.
How long does the scent typically last?
Depending on the product type, our room sprays provide immediate freshness for several hours, while our reed diffusers and plug-ins are designed to last between 30 to 60 days.
What is your shipping policy?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Can I return a product if I don't like the scent?
We want you to love your home's aroma. If you are not satisfied with a fragrance, you can return the unused portion within 30 days for a full refund or exchange.
Do you offer a subscription service for refills?
Yes, you can subscribe to your favorite scents and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time.